When someone reaches out, how fast do they usually hear back? *

Within minutes

Within an hour

Later same day

Next day or later

Often never

How often do calls go to voicemail and not get returned? *

Almost never

Sometimes

Multiple times a week

Daily

I’m not sure

If someone contacts after business hours, what happens? *

Immediate auto reply

Reply next business day

Nothing until noticed

I don’t know

If someone doesn’t book right away, do you still capture their info? *

Always

Sometimes

Rarely

Never

If someone goes quiet after reaching out, is follow-up automatic? *

Yes (SMS + email)

Some follow-up, not automatic

Manual only

No follow-up

Do you send automatic confirmations and reminders? *

Yes

Sometimes

No

Not Applicable

Do you automatically ask customers for reviews after service? *

Yes

Sometimes

No

Not Sure

Do you have a system that brings customers back automatically? *

Yes

Kind of

No

Not sure

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